Healthcare Transformation

AI-Powered Customer Service Automation in Healthcare Industry

Request a demo to know how you can nurture trust and loyalty among patients with Conversational AI. By signing up for a KeyReply demo, you will:

  • Have a deeper understanding of your specific healthcare challenges
  • Uncover the general use cases of our AI platform for healthcare
  • Find out tailored applications of KeyReply according to your unique environment, business objectives and requirements

AI-Powered Patient Journey Automation

Today’s patients want holistic support; they require their customer support experiences to be convenient and seamless. By automating routine tasks and communications, Conversational AI is already playing an important role in the patient journey. However, the rate of adoption in healthcare facilities is still slow due to the following challenges:

Multiple Language Considerations

Customers may not speak the same language. Conversational AI systems need the capability to adapt to different languages in order to cater to a multilingual customer pool.

Complicated Training Processes

Internal teams need adequate training to effectively implement and use Conversational AIs. Similarly, AI tools also require lots of training on complex medical-related methodologies and hospital information. These are time consuming processes, especially if without the right level of technical maturity or external support.

Centralized Information for Customer Easy-Access and Delivery

Existing legacy systems do not allow for digital transformation efforts and to relay information from multiple systems to an ecosystem.

Why KeyReply for Healthcare

Native Multi-Lingual Support

Our multilingual word embedding and language models enable our chatbots to transfer language understanding capabilities from English to other low-resource languages, namely Southeast Asian languages.

Intelligent & 24/7 Virtual Assistants

With powerful AI tools for business you are able to engage and service your customers automatically regardless of the time. Whether it’s a repetitive issue or unique interaction, our AI powered chatbots support both your business and your customers.

Live Chat Integration

Our Live Chat feature enables a seamless transition from the chatbot to a human agent, while enabling the bot to listen in and learn from the agent's responses to the query. Evolutionary intelligence is now empowering your business.

The Future of Healthcare: Transforming Patient Care With KeyReply

We understand today’s growing patient expectations. With our proprietary Conversational AI platform, we empower healthcare staff and teams to provide the best customer service and experience by automating routine support tasks, delivering patient-centric communications and facilitating quick information delivery.

Our Partners

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Trusted by leading Healthcare Organizations

Find Out Why KeyReply is a Leader in Healthcare

Optimise Contact Center Efficiency and Productivity for More Value-Adding Tasks

Give automated answers to queries, provide medical record requests and better manage appointments. Allow patients to search doctors by medical specialties and conditions and find the nearest clinic via GPS location-sharing. This way, customer service personnel can focus on more complex tasks and requests.

Attend to Patient Needs According to Severity

Identify the best course of action for patients according to severity of the condition and reduce waiting times. Determine emergency and priority cases for immediate escalation. You can also help customers understand their health condition better through a step-by-step diagnostic tool and health articles/tips recommendations.

Facilitate Smooth Transition of Care From Patients to Multiple Teams

Give automated answers to queries, provide medical record requests and better manage appointments. Allow patients to search doctors by medical specialties and conditions and find the nearest clinic via GPS location-sharing. This way, customer service personnel can focus on more complex tasks and requests.